I have had 3 users in the past week getting an error when trying to send a secure message through the Outlook Plug-In. If they attach a document only and do not have the green encrypt lock on to make the message secure it works. But if they turn it off, they get the message below.
We found that deleting the config file in the user's C drive>AppData>Local>Sharefile>Outlook Plugin fixed it temporarily. But after using it again, the message would reappear.
Any assistance on this would be greatly appreciated.