Sharefile plugin will not install/load in Outlook 2010 Pro Plus

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  • Updated 4 months ago
Sharefile plugin will not install/load in Outlook 2010 Pro Plus.

If I install Citrix Files for Outlook for the current user only, it will not show in the ribbon.
I can try to manually add the plugin at:  C:\Users\dweaver\AppData\Local\Citrix\Citrix Files for Outlook\adxloader.Malone.dll, but it will not show up in the list of COM Add-Ins, or the ribbon, and will not show as an installed Add-in after restarting Outlook.

When installing for all users, Plugin shows up on the Ribbon, but is grayed out.  , and shows as enabled in the Add-ins, but does not work / is grayed out. 
After unchecking / disabling the plugin in Outlook COM Add-ins, the Plugin no longer shows in the ribbon, and, if checked, still does not load.

I've wiped and reinstalled Office, but nothing is working.  

System is Windows 10 Pro 64 bit
Outlook in Office Pro Plus 2010 32 bit 


Photo of Christopher Moore

Christopher Moore

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Posted 5 months ago

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Photo of Marques Deane

Marques Deane, Technical Support Engineer

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Afternoon Christopher,

Please take a look at this CTX article below and let me know if any of these methods works for you. If not we can put in a ticket and work on this together