Sharefile sync does not start

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  • Updated 10 months ago
Install sharefile sync on laptop
tried to start sync, nothing happens, these lines appear in the log file.
[   1] 07/27 12:00:32:561    Trace: CreateDirectory: Failed to create directory with length 31860
[   1] 07/27 12:00:32:561    Trace: GetWinMaxFolderLength: Exception: Unable to create directory

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Posted 10 months ago

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Rakesh Kumar, Manager, Engineering

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@Derek these log statements do not indicate an error and are not the reason for not syncing. Could you please submit logs by selecting "Report an issue" from sync dashboard? if that is not possible please reach out to our support team.