ShareFile Sync for Windows 3.19.105.0 files replaced with older versions - sync errors

  • 1
  • Problem
  • Updated 2 months ago
We are using ShareFile Sync for Windows 3.19.105.0

We (again) noticed that files have been replaced with older versions with no reason (usally the version before the current). The changed file appears to be changed by users which did not even touch the file.

It is hard to understand why the problem is still not solved after it was adressed in ShareFile Sync for Windows v3.17
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Claudio Ammann

  • 12 Posts
  • 1 Reply Like
  • very frustrated

Posted 3 months ago

  • 1
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Prabhat Tyagi, Employee

  • 80 Posts
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Hi Claudio,

We are investigating the issue and will update once we have more details.

Cheers
Prabhat Tyagi
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Claudio Ammann

  • 12 Posts
  • 1 Reply Like
Hi all, we just noticed again a file overwritten by older versions in ShareFile Sync. Citrix Support is investigating for two weeks now with no result.

We do not know what to do and what to expect. It is just a huge disappointment.

Claudio