ShareFile Sync Idle

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  • Question
  • Updated 4 months ago
I have recently had an issue with Sync going "idle" for some reason and having to restart my computer to get it to start syncing again. Is there something I can do to prevent from having to do this every day?

Thanks in advance.
Photo of Kayla

Kayla

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Posted 4 months ago

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Photo of Rakesh Kumar

Rakesh Kumar, Employee

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@Kayla Can you please use "Report an Issue" option from ShareFile Sync dashboard and submit logs with description of your issue and the approximate time sync entered into idle state.