Sharefile Sync Link Creation Problem

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  • Updated 1 year ago
Our team is having many problems because they create links from the context menu in MacOS and post them in developer forums/JIRA, etc. Then, when they update the files, the link they sent or posted still goes to the old, irrelevant version of the file. 

In order to get a "permalink" to the file, they would need to navigate through the folder structure on the Sharefile website, find the file there and create the link from that context menu. 

At first glance, this is a dozen or more clicks rather than two, which is quite aggravating in itself. But it turns out it's actually much, much worse because—due to the way Sharefile handles selective folder syncing—no one knows the folder structure on the website, and they cannot find the files to create the link from in the first place. On their hard drive they've got a folder "Project X" sitting there directly in the "Sharefile" folder, whereas on the website, it's actually 7 folders deep in a corporate folder structure that is completely unknown to our users.

As a result, you get developers coding off of old requirements and specifications, and blame being thrown around quite liberally. To avoid this problem the solution is to just email copies of the document around.

Because Emailing a link to an unchanging document is the equivalent of emailing the document itself, there's no point in using/paying for Sharefile. The value of using Sharefile here is a link that will always go to the latest version of that document.
Photo of Derek Keevil

Derek Keevil

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Posted 1 year ago

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Photo of Prabhat Tyagi

Prabhat Tyagi, Engineering

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Thanks Derek for the feedback. Windows Sync has added the support to generate link for the latest version, and it is being planned to be added with ShareFile Mac Sync in one of the upcoming releases.