ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow

  • 4
  • Problem
  • Updated 3 months ago
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The
browser login is extremely slow. 

Is this a known issue? I started noticing this issue only today at around 10:30 AM CST.


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Pramod Narayan

  • 6 Posts
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  • frustrated

Posted 3 months ago

  • 4
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Amelie

  • 35 Posts
  • 2 Reply Likes
Me too!

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Alex

  • 5 Posts
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We're seeing this, too! Users rely on sync, and the website is practically unusable as well right now. :( 
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Pramod Narayan

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Absolutely agree with you Alex. This issue is a major inconvenience to users.
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Ricardo Everson, Employee

  • 39 Posts
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The issue you are experiencing with Sync not connecting to your site is currently a known issue that our engineering team is working on resolving. This related to a system wide latency. Please review http://status.sharefile.com/ for updates.

If you have any additional questions or if your issue is not resolved after the notification, please feel free to reach out to our team anytime at 1.800.441.3453 or submit an email request at https://www.sharefile.com/support/request.

If you have a moment, please take the time to rate your experience using the options below. We greatly appreciate and review all customer feedback.
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Alex

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Any guesstimate of when we will be back?
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Leo, Official Rep

  • 403 Posts
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Unfortunately no; this is our top priority right now and updates will be posted on the status page as soon as we have one.
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Pramod Narayan

  • 6 Posts
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I hope the issue is resolved today. This issue has caused major inconvenience to users
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Karen Elise Kilbride

  • 5 Posts
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This has been a problem for my firm for past week.  Having to recreate path and file folders to synch again.  Then so slow I had to alternate files which are being synched to back off volume of data being synched at one time.  still not working.  Failure most of the time now.  Having my own IT check this out ...
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Ricardo Everson, Employee

  • 39 Posts
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This sounds like something unrelated to the current know issue. I recommend contacting care support.
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Amelie

  • 35 Posts
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Hi! I see that the Sync icon came back to its normal. Citrix, can you tell us if Sync is now up and running ?
Thank you!
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Ricardo Everson, Employee

  • 39 Posts
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Things seem to be gradually getting back to normal as my Sync tool is working properly now too. Again we apologize for this inconvenience. 
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Alex

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All seems to be back up! :)
Curious - any insight into what was causing the latency issues?