sharefile syncs very slow

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  • Problem
  • Updated 4 weeks ago
When I put something in the sharefile folder on my Mac, sharefile-sync on Windows takes over 10 minutes to detect the the new file. Then it starts to synchronize. When I synchronize manually, Sharefile-sync synchronizes immediately. Can I set Sharefile sync to start syncing immediately as soon as a new file is available?

Sharefile-Sync version: 3.19.105.0
We use a proxy for sharefile-sync on Windows!
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Vincent

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Posted 1 month ago

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Rakesh Kumar, Employee

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@Vincent

It seems like ShareFile Sync client on Windows is not connected to ShareFile event server because of which it doesn't receive events about changes. 

ShareFile event server has url of the form :  *.sf-event.com. Could you please ensure *.sf-event.com is allowed through proxy and is reachable via sync.

if its not the above issue, could you please submit logs via sync dashboard > Report an Issue. Sync dashboard can be launched by clicking the sync icon in system tray area.
 
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Vincent

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Allowing *.sf-event.com in the firewall worked! Thank you very much! :-)
(Edited)