ShareFile Update to 5.3 Issue

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  • Problem
  • Updated 3 months ago

I am working on trying to get one of my users updated to v5.3 of the Outlook Plug-In.  She keeps getting a pop up everyday that 5.3 is available and will be installed the next time she restarts outlook, but it never installs.  I tried clicking on Get Latest version in her plug-in but it states that the newest version can not be downloaded.  I went to uninstall her plug-in to do a fresh install, but it is not listed in her Programs.  I tried removing the Plug-In within Outlook under the COM Add-Ins Option.  I still continue to get the attached error message.  Looking for assistance on this.

Thanks

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Shaylan King

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Posted 3 months ago

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Christopher Schrameyer

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I've had something similar happen before. I had to download the previous version of ShareFile plugi-in so it could find the .MSI
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Shaylan King

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This solved my issue.  Thanks so much!
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Kevin Glenn, Senior Technical Support Engineer

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These types of errors are typically caused by the tool being installed on a different user profile. If you are unable to access this user profile to uninstall the older version, you can use tools like Microsoft Fix It to have the older installation removed. More details on MS Fix It can be found here: https://support.microsoft.com/en-us/help/17588