Sharing Folders - Would like "Login as Client" option to verify proper folder permissions

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  • Updated 7 months ago
When setting up a new folder, permissions to the folder have to be verified. Would be nice to have a admin button that says, "Login as" so we can see the folder listing to ensure that the client has proper permissions without actually logging into the customers account; which requires a password reset when done.

Many other companies, such as SolarWinds, have admin portals that allow an admin to login as the user while at the admin portal. This allows the admin to see and verify what the end user is seeing and/or has access to; at the same time the admin does not need to know, enter, or change, the end users password.
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Robert Vorce

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Posted 7 months ago

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Abby Weeks

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+1
I have a lot of older clients who need extra help, it would be nice if I could see exactly what they're seeing.
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Robert Vorce

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Thanks for posting Abby.  For the Sharefile support and development folks, this isn't just a "convenience" for administrators of Sharefile.  This request is to enhance security by verifying proper configurations.  

Currently the only method to do this is:
1) Create the user's folder
2) Create the new login account respective to the new folder
3) Assign permissions to the new account granting access the new folder
4) Login as the new user (using a temporary password) to verify permissions
5) Verify folder access
6) Log off the new user account
7) Tell the new user, "Use the 'Forgot password' link to gain access.

Problems here:
1) The "new user invitation" become meaningless as it will no longer be used.
2) If the admin does not login as the user, you will not be able to verify proper configurations. Do note: if you do not verify the permissions, it is possible that a admin could share the root of the file structure, instead of the single folder.  
** This is why I posted this enhancement because this is a security gap. The above mentioned steps are sloppy and I know Sharefile developers can do way better than this.

--RV