Slow Upload/Download from some machines

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  • Problem
  • Updated 2 weeks ago

Hello ,

A bit of a conundrum. Ill try to lay out the facts as clearly as possible:

- We have 100/100 Fiber connection

- I do all my testing with a 350meg Zip file so I can keep consistency.

- Windows 10 machines achieve 50-90 meg upload rate. This is acceptable to us

-Windows 7 machines plugged into the same switches, same cables, same firewall, same AV, etc achieve 15 meg or less.

HOWEVER, the windows 7 machines upload to Google Drive at 90+ meg.

I've messed around with MTU and every other nic setting and cant get a better result to sharefile.


Also - I booted up xubuntu to one of the SLOW machines using my flashdrive and it downloaded/uploaded as FAST as the windows 10 machines. It is NOT hardware.


I've tried Chrome/IE/Desktop App all same results

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Brett

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Posted 1 year ago

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Leo, Official Rep

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Hi Brett,

Do you have any access to an AWS server outside of ShareFile that you can try those uploads/downloads to?
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chris kilkenny

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did you ever find a fix?  We are having almost this very same issue.  
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Brett

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Ultimately we could not determine why this was happening, only that it only happened to us on Windows 7. We resorted to upgrading everyone to Windows 10. Oh well, they were all scheduled for upgrades anyway.