Sync for Mac Authentication Failure

  • 1
  • Problem
  • Updated 7 months ago
Just updated my Mac to High Sierra and now my Sharefile Sync won't authenticate properly. I reinstalled with the most current version (v 2.9.116.1) and it appeared to log in correctly, but when I clicked the play/pause button to begin a sync, it asked me to log in again. After attempting multiple times, I received an error message saying "Authentication Failure: Please enter your credentials". All my log in information is correct - I've double checked by logging into the website. Any thoughts on how to solve this?
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Paul Lagassé

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 7 months ago

  • 1
Photo of Prabhat Tyagi

Prabhat Tyagi, Employee

  • 74 Posts
  • 3 Reply Likes
Paul, can you please open a support case. We would likely need to see the logs to troubleshoot. 

Cheers
Prabhat Tyagi