Synology WebDAV connection via Cloud Sync App dropped randomly

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  • Updated 2 weeks ago

Hi there

We have bought a new Synology DS218 to set it up as our office file server and sync with Citrix Sharefile folder via WedDAV using Cloud Sync. However I found the connections seems to drop at random (usually after a couple of hours) and I have to manually re-authenticate it to get it restart. Is there a solution to make it re-authenticate automatically?

I read from a year old forum the following statement from Sharefiles

"WebDav uses our V1 authorization which does not support account level setting of this timeout and so the timeout is for all accounts and is currently set at 18 hours. It is assumed clients would re-initiate the connection once their authid has expired."

I have followed the suggested solution and created a 12-hour break and restart with task scheduler but the connections never go beyond 3-4 hours a time. I think it is a different issue as I can re-authenticate albeit manually without re-link.

Can anyone helps?

Many thanks.
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Yuen Chong

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Posted 2 weeks ago

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