System Wide Send File Defaults?

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  • Updated 5 years ago
  • Answered
Working to setup our Sharefile account so that employee users can SEND files either with SEND or the DIRECT link.

But would like to be able to set system wide setting that does a few things on the send file screen.....

Possible?

Item by item:

2 - Is it possible to FORCE login to get any file sent via a link or URL? This would be checked and then greyed out - not modifiable. (except by super admins or folder owneron a folder by folder, file by file basis)

3 - Is it possible to have this set on a system wide setting (which it is now) but then not be alterable, again, except by folder owner or super admin)?

4 - Can this be set to a system default (yes, there is one that gets set, but...), have this greyed out too so that it can be CHANGED only by the folder owner OR super admin?

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Vashi

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  • a wee bit frustrated

Posted 5 years ago

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Ashlee Burch

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Hi Vashi,
Thanks for contacting us here at the ShareFile Community. Unfortunately, within the web application, the only configurable option we have is to force "Require Login on Download" from our end. This will also take away the option to send a link at all from the web application, for the account as a whole. 

We do, however, offer more configurable options for defaults when using our Outlook Plugin tool. 

I do apologize for any inconvenience this may cause. I would be happy to help you with any other questions that you may have.
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Vashi

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Thanks Ashlee. Interesting - not sure what changed: I tested the outlook plugin and didn't see where we had enterprise wide controls - they seemed to be client oriented. Unless - my setting the requirement as admin to have logins within the outlook plugin changed something???

Now - the web interface doesn't offer the option to check/uncheck require login to get download and all downloads are requiring a login account. I'm not sure what changed - but it's nice.

We are using Group level permissions on the folders.

I can't explain why the account started suddenly behaving as expected - but it is. (I suppose I got a little point and click happy someplace? ;-)

Thanks for the response.

I've done some testing and it is working as we would like (mysteriously!) but it's nice.

* When non-admin users send files they don't see the check box for optionally forcing logins.
* When files are sent to non-employee entities, logins are forced.
* If those emails are forwarded to a third party - login is still forced.

This way no download happens without named user getting written to transaction log. (What we wanted).

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Cheers and Thanks again!
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Ashlee Burch

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Hi Vashi,
I'm happy that you got the desired effect! :) Also, the Outlook Plugin settings would have to be set by us here at ShareFile. You can make the request to support@sharefile.com and we can change the settings to your defaults and also grey out options (so that they can't be selected).

Have a great day and let us know if you need anything else!