The contents of my shared folder are unavailable to me in my PC's file explorer after syncing using Sharefile Sync.

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  • Updated 2 months ago
I have created a team file repository in my shared folder, and shared with my team.  This folder shows up in each of our team member's shared folders when accessing in a browser, however, each team member's local ShareFile "Shared Folders" in windows file explorer remains empty.  I have favorited this folder and it also shows in my Favorites folder in a browser, but not locally in windows file explorer.  Please help!

Windows 10
ShareFile Desktop App v1.18.984.0
ShareFile Sync 3.20.103.0
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Elliott Burkey

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  • frustrated

Posted 2 months ago

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Amelie

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Did you check the syncing preference to include this new folder ?
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Elliott Burkey

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Amelie:

This worked perfect!  Thanks!