The download you requested could not be prepared: Error Code 104

  • 1
  • Problem
  • Updated 5 days ago

On occasions and when I attempt to download multiple folders from the same Sharefile page, Sharefile returns a error message with code 104, indicating that Sharefile could not prepare the file to download.

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Anthony Vergnaud

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Posted 9 months ago

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Leo, Official Rep

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Hi Anthony,

How recently were the folder contents uploaded?  Error Code 104 usually happens when you can't reach one of the storage servers, or if one of the storage servers can't communicate with another one.  There's a lot of "could be" reasons, so knowing when it started happening would be good.  

If this is using on-premise storage then you'd want to let an administrator on the account know so that they can see if there's any issues on the storage server.

If this is using cloud storage or if you don't know, give our Support Team a heads up at 1-800-441-3453 so that we can take a look.  

-Leo
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Anthony Vergnaud

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Hi Leo,

It's been a while since we exchanged emails about this issue. My client recently followed up as the problem is still open when attempting to download several folders at a time.

My IT dpt said that we are not using on-premise storage.

Is contacting 1-800-441-3453 my next step?

Anthony


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Leo, Official Rep

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Yes, I would recommend that.

-Leo