The "Ok" button is causing major confusion for my users

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  • Updated 2 months ago
When viewing an encrypted email, there is a short lag time where a message that says "View Encrypted Email" shows up with an enticing green "Ok" button.   Most of my users see that and hit the "Ok", thinking they need to do that to read the message.  However, this button acts as a "Cancel" button.  The trick is to wait another second (or 5 depending on performance).  However, in the meantime, "Ok" makes no sense.    Can this be customized?  Changed to reflect what it really does (Cancel)?
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dungeoncrawl

  • 28 Posts
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Posted 5 months ago

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dungeoncrawl

  • 28 Posts
  • 13 Reply Likes
Anybody else experiencing this?  The more we roll this out to customers, the more questions my helpdesk is getting about "why can't I ever view an encrypted email in the web interface".