The ShareFile Control Plane is Moving! IP Changes to note.

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  • Announcement
  • Updated 2 years ago
  • (Edited)
Our ShareFile Control Plane is moving!

*PLEASE NOTE AN UPDATE TO THE IP BLOCKS PROVIDED. 2 NEW BLOCKS HAVE BEEN PROVIDED IN BOTH US AND EU CONTROL PLANES*

In order to allow our application to scale elastically and improve in several areas, we're expanding our infrastructure, which requires expanding the set of public IP addresses providing ShareFile services. 

We are adding 12 static IP addresses for the US control plane customers and 12 for
EU control plane customers. Customer network traffic will begin using those IPs
in August 2016 at the earliest.

We currently advertise the use of two IP blocks (see: https://support.citrixonline.com/en_US/ShareFile/help_files/SF070018?title=Optimal+Firewall+Configuration).  

The new IP addresses will be a static list per Control Plane.  There will be IPs for the Primary site and the Disaster Recovery site.

Domains

*.sharefile.com

*.sf-api.com

*.sharefile.eu

*.sf-api.eu

*.citrixdata.com

*.securevdr.com










Link to Excel Version of IP Ranges - https://citrix.sharefile.com/d-scff2d16a3ba42898

We're excited to transition to this new infrastructure that allows us to scale capacity and improve performance!  

We will be providing further updates as the finalized transition date draws closer. It is advised that those clients who currently only whitelist the current IP blocks, work to add the appropriate ranges to their protocols prior to the August switch date. We are happy to help provide answers however we can so please feel free to offer up questions or concerns. 

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Justin Nuzum, Official Rep

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  • Excited

Posted 3 years ago

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Photo of Justin Nuzum

Justin Nuzum, Official Rep

  • 25 Posts
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We've provided an update on the status of our move here! Check it out!