Thumbnail not found: Item does not have a Preview

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  • Question
  • Updated 3 months ago
  • (Edited)
We have started receiving the following error from the API when trying to generate thumbnails of uploaded images:

Thumbnail not found: Item does not have a Preview

It seems to be happening with all images. Any hints?

Thank you.
Photo of JR


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Posted 4 months ago

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Photo of Crystal Ricevuto

Crystal Ricevuto, Product Manager

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Hi JR,

We’ve removed a rendering library from our storage center and as a result, thumbnail previews for image files and pdfs are not appearing for certain types of accounts. We are working to replace those libraries as soon as possible to resume functionality however, at this time we don’t have a firm ETA. No action is required on the part of our customers once we make the necessary changes on our end. 

Sorry for any inconvenience and thanks in advance for your patience.  

Photo of Samantha Mitchell

Samantha Mitchell

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Hi Crystal,

Just wondering if there have been any recent updates on this issue? Or if there is an ETA as to when this might be resolved. 

Thanks in advance.