We are downloading files from a client that uses sharefile. If the file is there we can get into the folder and download the file. If a file is not in the folder the connection hangs and does not release the connection and then we have to restart the service for our FTP client to disconnect it. what could be the issue? there are also times where the client says they put the file out there but we don't see if for hours and then we are having to try the connection, it hangs we keep having to restart service and keep trying until we eventually see the file and are able to grab it.
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