Two factor authentication working with sync? (Not the built-in solution)

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  • Updated 1 year ago
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Does anyone know if we implement a two-factor solution from i.e. RSA/DUO etc. (as the the one provided by Citrix ShareFile does not support company credentials), will it break apps like the sync tool for Windows/MAC?

Reading this article: https://support.citrix.com/article/CTX208336 using the built-in two-factor solution, it saids:

Please note that the following apps do not support the Two-Step Verification feature. If Two-Step Verification is enabled for your user, you will not able to use these apps.
  • ShareFile for BlackBerry
  • ShareFile Desktop Sync for Windows (Adobe AIR)
  • ShareFile Desktop Sync for Mac (Adobe AIR)
  • Enterprise Sync Manager (Adobe AIR)
Does that also apply for non-citrix two-factor solutions?

Another question is: Would the user need to do two factor authentication every time on every application (Sync, Outlook Plugin, Web) after reboot/timeout or can we trust the device somehow?

Thanks for the help
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Allan Vig

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Posted 1 year ago

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UdoJ

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Hi Allan

Why you use the Adobe Air clients and not the normal one?

We use the 2FA via SMS for DriveMapper, Outlook Plugin, Sync and the normal login. Last week we integrated SAML and are now using Azure MFA.

Best
Udo
(Edited)
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Allan Vig

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Hi Udo, We are using the normal ones. Above was just a cut/paste from the documentation and i was wondering if other applications were not working with third-party two factor solutions.

Interesting with Azure MFA. As I understand, it can be used with on-prem AD as well. We havent jumped on the o365/Azure wagon yet
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UdoJ

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Got you!

Integrating Sharefile with Azure MFA is that easy. And yes, we have an on-prem AD sycned with Azure, still with ADFS. We will change to Pass-through in the near future.

Best
Udo