Type-to-sign option not available in documents sent from third-party integrations.

  • 1
  • Problem
  • Updated 5 months ago
I'm sending documents to RightSignature from WebMerge.com integration. Type-to-sign option, in documents sent from  Webmerge, is not available. The option is enabled in my RightSignature settings. When I send documents directly from RightSignature interface, everything works fine. 
Here's what Webmerge had to say:

"Thanks for the detailed screenshot!  Unfortunately, it looks like this may be a bug with RightSignature because they don't provide this setting via the API.  You'll need to reach out to their team to have them fix the issue"

Is there a solution to this problem?
Photo of Tom

Tom

  • 4 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Saravanan Kannan

Saravanan Kannan, Employee

  • 32 Posts
  • 6 Reply Likes
Tom,

Could you provide one of your document guids where it does not have type-to-sign option, that will help us to determine which version of RightSignature (api) you are using?

Thanks
Saravanan
Photo of Tom

Tom

  • 4 Posts
  • 0 Reply Likes
N6AUKYJ7Z3FUV3UBT6PSIR 
D6YUEWIRPIIRDPWSNHWL3K

Hopefully this helps. Thanks
Photo of Saravanan Kannan

Saravanan Kannan, Employee

  • 32 Posts
  • 6 Reply Likes
Tom,

I see that you are using our legacy product. Is this how you are sending the document through our API https://rightsignature.com/apidocs/api_documentation_default#/send_document ?

Thanks
Saravanan
Photo of Tom

Tom

  • 4 Posts
  • 0 Reply Likes
Webmerge.com sends the document. I don't know what their server-side code looks like or what parameters they're sending. If it's helpful, here is a screenshot of my delivery set up in Webmerge. 
Photo of Saravanan Kannan

Saravanan Kannan, Employee

  • 32 Posts
  • 6 Reply Likes
Tom,

This parameter if set to true should enable type-to-sign option. <typed_signature>true</typed_signature> and should be part of document node. Hope this helps.

Thanks
Saravanan
Photo of Tom

Tom

  • 4 Posts
  • 0 Reply Likes
We have five users under our company account. Is the Default Typed-Signatures On setting global? Meaning, if I enable it on my account, does it enable it on all of the user's accounts? Webmerge and Rightsignature are linked with my credentials, but I'm not sure if other user's RS settings make a difference. Just a thought....