Unable to access Share link created by Share API

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  • Updated 8 months ago
Hello

Would appreciate if a sharefile engineer can take a look at this and let me know. 
This is a critical issue we are facing. 

We are having issues with access Share link created via API call
https://account.sf-api.com/sf/v3/Shares?notify=false

We get a link that looks like below
https://<<domain-name>>.sharefile.com/d-s8f5366ef528XXXX

We are creating the above share link for a PDF file. 

I am an Admin to this domain. 
When i access the share link, i am able to view the PDF file. 

When my coworker to whom this link is provided and who is an Admin on the folder clicks on the link, then the following error shows up
https://pype.sharefile.com/html/en/nolinkaccess.html

For the same user, i go to the actual file in Sharefile Web Portal and clicks on Share -> Get a Link, copy the link, send to the same user, then clicking on that link will open the pdf in viewer mode properly. 
In this approach the link will look same as 
https://<<domain-name>>.sharefile.com/d-s8f5366ef528XXXX


Not able to figure out why the Share link is not working for some folks when the link is created by Share API. 

thanks
karuna


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Karuna

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Posted 8 months ago

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