Unable to download reports off sharefile

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  • Updated 4 weeks ago
I am generating Usage (Only Download) reports for 1 day at a time, for different months and they all get generated. However, some of them download, while some throw the below error. I have tried all possible browsers that Windows Offers, rebooting the machine, resetting the browser. If I change the extension from XLSX to CSV, they DO download however they won't open. The Site that I am using is https://deloitteus.sharefile.com

Error: {"code":"InternalServerError","message":{"lang":"en-US","value":"The report could not be converted to the specified file type."},"reason":"Unspecified"}
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Piyush Agrawal

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Posted 4 weeks ago

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