Unable to login - Your ShareFile plan does not include access to this application.

  • 1
  • Problem
  • Updated 4 years ago

Sharefile Enterprise Sync 1.3.3

Running a job fails and in the log I can see the error: Unable to login - Your ShareFile plan does not include access to this application.

The sharefile account seems to be fine and I also checked the Windows service account.

What's wrong with my Settings?

Photo of Andre Baettig

Andre Baettig

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Andre Baettig

Andre Baettig

  • 2 Posts
  • 0 Reply Likes

Sharefile Support had to add a role to the account.

Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
Hi Andre,
I apologize for my delay in response to this, but thanks so much for coming back to post your solution.