Unable to open file we couldn't find the file you wanted.

  • 1
  • Problem
  • Updated 3 months ago
Users are getting an error trying to download a file from an email alert that a file was uploaded stating: Unable to Open The File.  We couldn't find the file you wanted. It's possible the file was renamed, moved or deleted.

The file wasn't renamed, moved, deleted.  When they navigate and sign in to Sharefile directly they are able to open the file.
Photo of Heather Lange-Wilson

Heather Lange-Wilson

  • 2 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Chris Zygmont

Chris Zygmont

  • 1 Post
  • 0 Reply Likes
We are also experiencing this issue. This seems to be fairly recent.