Unable to open file we couldn't find the file you wanted.

  • 1
  • Problem
  • Updated 2 years ago
Users are getting an error trying to download a file from an email alert that a file was uploaded stating: Unable to Open The File.  We couldn't find the file you wanted. It's possible the file was renamed, moved or deleted.

The file wasn't renamed, moved, deleted.  When they navigate and sign in to Sharefile directly they are able to open the file.
Photo of Heather Lange-Wilson

Heather Lange-Wilson

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Posted 2 years ago

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Photo of Chris Zygmont

Chris Zygmont

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We are also experiencing this issue. This seems to be fairly recent.