Unable to open Microsoft Office files from sharefile

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  • Updated 7 months ago

Multiple users within the organization are unable to open Microsoft Office files from share file.  They receive an error that the path can't be found (see dropbox link).  I understand that the file goes to the temp folder and then copies back to Sharefile after it is closed. 

I have confirmed the paths of the file are under 160 characters as well. 

The only work around we have come up with, is to have the Microsoft Office application open before opening the files.  For example, if Microsoft Word is already open on the machine, then we open the file, it opens fine.  However, when it is not already open and we attempt to open a file, it starts the program, then we receive the error (see dropbox link attached.)

Any help would be much appreciated.
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Corey Blane Roop

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Posted 9 months ago

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Marques Deane, Technical Support Engineer

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Hi Corey,

Looks like you might be having an issue with your storage controller. Please feel free to put in a case for this issue or call 1 800-4CITRIX (1-800-424-8749). One of us will be more than happy to resolve the issue.