Unable to play videos on ShareFile in most browsers

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  • Updated 9 months ago
Hello,

Recently we've had a customer connected to ShareFile with their storagezone off-premise (Citrix Cloud) as this is a prerequisite to have video files available for in-browser preview according to this article. However, when we try to playback a video (MP4, which is a supported file type) in either Google Chrome, Mozilla Firefox or Internet Explorer, we only get audio. There's a big grey area where the video playback should be but it doesn't actually load anything (we do get the buttons like play/pause/forward/volume etc.). 

Now, the plot thickens, because I have also tried playing the video on Microsofts Edge browser and that works perfectly fine. Is there any limitation on what browser to use for video preview on ShareFile web? Or could it be a browser-specific setting that needs to be changed?

Hopefully someone can shed some light on this, any advice is mucho appreciated.

Kind regards,
Wouter
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Guterres

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Posted 9 months ago

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