Upload file got "Upload Acknowledgement is null!" error but the file appear after few minutes

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  • Problem
  • Updated 1 year ago
I got error message "upload.aspx: ID='ea7cd1cc-145b-40d4-a850-ca9104605fae' Upload Acknowledgement is null!" when upload a file using upload api.
But after few minutes, the file appear on sharefile.

How could this happen?
Photo of Harry Chen

Harry Chen

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Posted 1 year ago

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Photo of Eliezer Encarnacion

Eliezer Encarnacion, Official Rep

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Hi Harry,

Looks like a bug on our side where an upload step timed out but your file had already been created. Is it something happening consistently?

Eli
Photo of Harry Chen

Harry Chen

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Yes. We have a test case uploading 10000 files. Every time we run this test case, there will be few (1~3) files run into this bug.
Photo of Eliezer Encarnacion

Eliezer Encarnacion, Official Rep

  • 732 Posts
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Thanks! We already have plans to fix this so it is on our radar, do let us know if the number of times the error shows up increases.

Best,
Eli