Viewer for .msg files?

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  • Updated 1 year ago
Looking at ShareFile through the browser, navigating to a folder with a number of uploaded .msg files in it. These files are presented as an "unknown" file type (with a question mark icon) and when the user clicks on them there is no preview.

Is there a way to configure a site so .msg files can be previewed?
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Pino Carafa

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Posted 1 year ago

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Pino Carafa

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Ryan Jensen, Official Rep

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Thanks for the feedback Pino. The next release will include icon support for .msg, .eml, .emlx. A later release will include preview support for the same.
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Pino Carafa

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wow. Even better! Thanks Ryan.
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Pino Carafa

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Mike Avery

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Here you go... http://bfy.tw/c89

Most .msg files are produced by Outlook and can be opened in Outlook or your favorite text editor.
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B M

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I'm not sure if you are stupid or just trolling.  they didnt ask what a .msg file was. 
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Mike Avery

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Today, just stupid.  However, your comment was no more helpful than mine.

I'd made the assumption that since the .msg file is a plain text file created by Outlook and that it can be read with your favorite text editor, the solution would be fairly obvious.  We just use the Windows sync tool, and access the files through the File Explorer.  Windows recognizes the files with no problems, whether they are in the sharefile folder or elsewhere and the preview pane works a treat.

If the file association is not working, you can fix it by right clicking on one of the files and selecting properties and changing the program that will open those files.  We've selected that the files are opened with Outlook (Desktop).

If you're accessing the files through other tools, other steps may be needed, but so far I'm not seeing this as a Sharefile issue, but as a Windows issue.
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Pino Carafa

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Hi Mike... the problem isn't about how we handle the .msg file. Once we get the .msg file locally, we know exactly what to do with it. The problem arises while the document is on ShareFile and the user is browsing the site through the UI that is presented when they navigate the site through their browser. The rendering of the server side document to produce the "preview" that is displayed to the user happens on site, not locally to the user. As Leo points out, that requires the functionality to handle such documents to be present on the server.... and it isn't. No worries though. That answers the question and now we know to take a different approach here....

BTW .... msg files are not simple text files. Some of their content can be legible in something like Notepad, but a lot of it, especially if the .msg file contains attachments, is unintelligible binary gobbledygook... it can be untangled but it's a *bleep* to program. Been there, done that :)
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Pino Carafa

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Seriously, Mike?

Ok. To repeat the salient point of the question: is it possible to configure ShareFile so that it presents an actual preview of a Mail Item rather than a "?" place holder image as per the second image above.

Looking at our current ShareFile site implementation, it appears that ShareFile does not know that a .msg file is a saved Outlook Message, so it is treating uploaded .msg files as "unknown" and this is reflected in the icon it uses when presenting them in lists, and by the "?" place holder image when the user tries to preview such a file.

ShareFile does know about other Office file formats, though, and this is evident from the fact that it has no problem presenting the user with a preview of Word Documents (whether .doc or .docx), and excel spreadsheets (.xls or .xslx). I was hoping that it could do the same with .msg files. Is there somewhere in a ShareFile site where you can configure what File Types it can recognise, what icon to use for each when displaying such documents in its lists, and what Previewer to use when the user tries to view it?

Cheers


Pino
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Leo, Official Rep

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Hi Pino,

This is not a current feature.  It's no different than trying open a .msg file on your local computer when you don't have Outlook (or something else that can process the file) installed. 

This article details the file types that can be previewed:
https://support.citrix.com/article/CTX208282

The article and the linked articles in it should detail any restrictions on enabling what's there, if your account is not able to preview the file types indicated in the articles.

-Leo
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Pino Carafa

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Thanks Leo, I thought as much. As we upload files to ShareFile through our application we do have a certain level of control, so if the site does not support native previewing of .msg files we'll look into doing our own pre-processing, perhaps we could convert the .msg to a html format or attach it to a Word representation.... anyhoo, we'll think of something.