We can no longer see the number of pages in a PDF in ShareFile

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  • Problem
  • Updated 3 months ago
After admin uploads a document to a client's ShareFile folder, another individual checks to make sure that the document has the correct client name on the cover page and that the number of pages in the ShareFile document matches the number of pages of the document stored on the network by simply previewing without downloading.  This step has worked great until recently when we started getting a message that looks like the attached snip.  "Page 1 of NaN"  What happened?  Why can't I see how many pages are in a particular document anymore? 


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Lorraine Kirkland

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Posted 3 months ago

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