Webhook file upload notifications not received

  • 2
  • Problem
  • Updated 10 months ago
  • (Edited)
We have created our webhook subscriptions according to the documentation provided in https://developers.sharefile.com/rest/webhooks/overview.aspx and confirmed the entities were correctly created in https://developers.sharefile.com/rest/docs/resource.aspx?name=WebhookSubscriptions.

We have subscribed to the following events:
"Events": [
        {
          "ResourceType": "File",
          "OperationName": "Upload",
          "odata.type": "ShareFile.Api.Models.SubscribedResourceEvent"
        },
        {
          "ResourceType": "File",
          "OperationName": "Update",
          "odata.type": "ShareFile.Api.Models.SubscribedResourceEvent"
        },
        {
          "ResourceType": "File",
          "OperationName": "Download",
          "odata.type": "ShareFile.Api.Models.SubscribedResourceEvent"
        },
        {
          "ResourceType": "File",
          "OperationName": "Delete",
          "odata.type": "ShareFile.Api.Models.SubscribedResourceEvent"
        }
      ],  

We have also confirmed our webhook url is publicly available to receive notifications using postman yet we are not receiving any notifications when we upload files to the specified folder.

Have we missed out any other configuration?

Photo of Temitope Otudeko

Temitope Otudeko

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Posted 11 months ago

  • 2
Photo of Robert Jakubowski

Robert Jakubowski, Software Engineer

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Hi Temitope,

The Events array looks fine.

Could you provide more details about your subscription?
In particular your OAuth Client ID and the full body of the subscription request.
Please upload those details in a text file to https://citrix.sharefile.com/r-r0da1483f3904dc4b

Thanks,
Robert
Photo of Robert Jakubowski

Robert Jakubowski, Software Engineer

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Temitope,

I have received the needed information. Thanks.
I will get back to you with my findings.

Robert
Photo of Robert Jakubowski

Robert Jakubowski, Software Engineer

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Hi Temi,

We did identify a problem but it hasn't been resolved yet, and unfortunately I cannot give you ETA at the moment.

Sorry for the inconvenience.

Robert
Photo of Temitope Otudeko

Temitope Otudeko

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Hi Robert,

Can you provide anymore information on the issue as your response is a bit vague?
We are building an integration for a client and are working to timelines so as much information as you can provide would be helpful.

Thanks
Temi
Photo of Robert Jakubowski

Robert Jakubowski, Software Engineer

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Hi Temi,

Sorry for the delay. The issue should be resolved now. Could you give it a try?

Thanks,
Robert
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eyal kama

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Have the same issue with inconsistency in getting webhook events, per your answer above is that apply to all customers all sharefile versions?
Photo of Robert Jakubowski

Robert Jakubowski, Software Engineer

  • 25 Posts
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Yes, the fix I mentioned applied to all  customers.