Webhook Signature Key generation page not working

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  • Updated 2 months ago
I'm trying to generate a primary signature key here - https://api.sharefile.com/rest/webhooks/signatures.aspx to validate the notification messages on a subscription but the page doesn't work, whenever I hit Generate nothing happens and if I look in the debug console I see a whole mass of errors on the page.

Any idea how to get this to work so we can generate keys to use for validation?
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Simon Fairey

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  • frustrated

Posted 2 months ago

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Kenneth Jennings

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Hi Simon,

Thanks for the report!  Our platform team is looking into the issue now.

Ken
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Simon Fairey

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Any idea on a timescale to get the page fixed?
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Kenneth Jennings

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Hey Simon,

The team is actively working on the issue now.  We don't have a definitive timeline for a fix, but will provide updates as we learn more.

Thanks,
Ken
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Kenneth Jennings

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Hi Simon,

I believe this issue has now been resolved.  Please attempt to generate your signature keys, and let us know if you run into any additional issues. 

Ken
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Simon Fairey

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Thanks, looking good now.