I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unreturned. Customer Support is no longer 24/7. We’ve been a customer since 2008 and it never used to be like this. I remember when you boasted about 24/7 support. Now it’s 8-8 M-F. What is going on? I have a meeting next week with my superiors and we will discuss other options. We can’t go on like this.