Converting Attachments in Outlook Plugin

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  • Updated 1 month ago
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When convert attachments is pressed, the e-mail disappears and the internet opens. Anyone else had this problem and know how to resolve? Thank you.
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Lauren Cyr

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Posted 2 months ago

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Anthony Price, Quality Engineer / Release Manager

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Hi Lauren, 

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

You're saying when you attach a file in Outlook and click Convert Attachments then your New Message window closes and your web browser opens? 

When your browser opens what page does it open to?

Is there any more information you can provide about what steps you're performing?

I've never seen this happen before so I'm curious what could be happening.

Thanks!