Converting Attachments in Outlook Plugin

  • 1
  • Question
  • Updated 3 weeks ago
  • (Edited)
When convert attachments is pressed, the e-mail disappears and the internet opens. Anyone else had this problem and know how to resolve? Thank you.
Photo of Lauren Cyr

Lauren Cyr

  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Anthony Price

Anthony Price, Quality Engineer / Release Manager

  • 110 Posts
  • 17 Reply Likes
Hi Lauren, 

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

You're saying when you attach a file in Outlook and click Convert Attachments then your New Message window closes and your web browser opens? 

When your browser opens what page does it open to?

Is there any more information you can provide about what steps you're performing?

I've never seen this happen before so I'm curious what could be happening.


Photo of Cameron Johnson

Cameron Johnson

  • 1 Post
  • 0 Reply Likes
We are having same issue for some time now. It just opens a browser to its home page. Once u compose new email it will show then.