Converting Attachments in Outlook Plugin

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  • Updated 3 months ago
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When convert attachments is pressed, the e-mail disappears and the internet opens. Anyone else had this problem and know how to resolve? Thank you.
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Lauren Cyr

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Posted 8 months ago

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Anthony Price, Software Quality Engineer / Release Manager

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Hi Lauren, 

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

You're saying when you attach a file in Outlook and click Convert Attachments then your New Message window closes and your web browser opens? 

When your browser opens what page does it open to?

Is there any more information you can provide about what steps you're performing?

I've never seen this happen before so I'm curious what could be happening.

Thanks!

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Cameron Johnson

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We are having same issue for some time now. It just opens a browser to its home page. Once u compose new email it will show then.
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Patrick Trumps

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I had a user experiencing the same problem. Check the Windows Default Apps. If the default email app is a web browser, it will open the browser after you click Convert Attachments. I switched it back to Outlook and the button works fine now. Hope this helps.
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Anthony Price, Software Quality Engineer / Release Manager

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Hi All, 

I'm not able to get this to happen with Convert Attachments, but if I follow the steps for Send To > Mail Recipient with Citrix Files in the Windows Explorer window then I see the default browser open instead of Outlook. 

As Patrick suggested, it seems that changing the Default App to Outlook solves this. 

Thanks!