When I open a file then close it,I get a save error message minutes later.This happens viewing or when I have modified the file and close it

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  • Problem
  • Updated 2 months ago
When I open a file then close it, I get a save error message minutes later. I get this just from viewing or when I have modified the file and closed it.
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Gary Williamson

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Posted 2 months ago

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Marques Deane, Employee

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Hi Gary,

Can you post a screenshot of the error message here for additional review.

Thank you

Marques Deane
Photo of Gary Williamson

Gary Williamson

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Photo of Marques Deane

Marques Deane, Employee

  • 93 Posts
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Hi Gary,

We would have to take a look a the logs for this issue to understand what is happening. Do you have the ability to put a case in with this issue with all relevant information.

Thanks,

Marques Deane
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Chris Anderson, Product Manager

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Hi Gary,

Have you looked into updating Drive Mapper, in your environment, to Citrix Files for Windows as this issue should not be present in that app? As you may have also read/noticed, Drive Mapper will be auto-upgraded to Citrix Files for Windows later this year / early next year. Starting with Citrix Files for Windows 4.3, released yesterday, when you install Citrix Files for Windows, the install will uninstall Drive Mapper, if it is installed on the machine. The updated Citrix Files for Windows build now also supports existing Drive Mapper GPOs.

Best,
ChrisA