When I share a PC folder with the Citrix Files for Outlook add-on, none of the subfolders are included

  • 1
  • Problem
  • Updated 6 months ago
When I share a PC folder with the Citrix Files for Outlook add-on, none of the subfolders are included.

Photo of Dennis Monckton

Dennis Monckton

  • 30 Posts
  • 7 Reply Likes

Posted 6 months ago

  • 1
Photo of Anthony Price

Anthony Price, Software Quality Engineer / Release Manager

  • 118 Posts
  • 17 Reply Likes
Hi Dennis, 

If you are trying to Share a folder you would have to zip that folder before selecting it. Files that are selected from the PC will upload to the File Box which doesn't support uploading folders. 

https://support.citrix.com/article/CTX207779?recommended#FromPC

Also, I just tested and selecting a folder from the PC isn't a supported action so I'm not sure how you are able to select this folder. Only files are able to be selected once Windows Explorer comes up after clicking Attach Files from PC.

Thanks.
Photo of Dennis Monckton

Dennis Monckton

  • 30 Posts
  • 7 Reply Likes
I totally forgot that I have Citrix Files for Windows on my PC which allowed me to do this.  Thanks for the comment about zipping the folder for the Outlook add-in Anthony.

Let's call this closed.