Why is part of my web-ui German?

  • 1
  • Problem
  • Updated 2 months ago
When sharing files through the web interface, part of our web interface is suddenly German. After selecting files to share, pressing "Email with sharefile", and then pressing the "Edit message options" I get some German options.

I've gotten a lot of complaints for this, and I can not figure out why exactly that option is in german. Check attached screenshots.

http://prntscr.com/inygtm
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Christer Trasti

  • 20 Posts
  • 2 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
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Christer Trasti

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Oh, what an exciting development!

Suddenly part of our Outloog Plugin UI is in what I assume is French....
Attached screenshot: https://prnt.sc/io2fuy

What the hell is going on?
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Scott, Employee

  • 8 Posts
  • 1 Reply Like
Hi Christer,

It could be your browser's default language setting. Please check the following article: https://support.citrix.com/article/CTX208319.

Thanks,

Scott
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Eliezer Encarnacion, Official Rep

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Hi Scott,

We are aware that this issue is happening even if your language settings are set correctly. We have identified the root cause and are actively working to resolve it. I'll provide an update when it's ready.

Best,
Eli
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Christer Trasti

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Thanks Eli. Any ETA on the fix? Some of my users are complaining and it's a case of loud minority vs silent majority here.
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Christer Trasti

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Any updates Eli?
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Eliezer Encarnacion, Official Rep

  • 689 Posts
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Christer,

Apologies for the delay in getting back to you. The fix for this issue is ready will be included in the next ShareFile update, which will start to roll out today and should be available to all accounts by Monday morning. There's no say exactly when in that timespan your particular account will be updated, but if you'd like to opt-in to the new version as soon as it starts to roll out, you can call our support team and request so. Let me know if there's anything else I can answer for you

Thanks!
Eli