Why is browsing files so slow?

  • 4
  • Question
  • Updated 6 years ago
  • Answered
I have noticed while browsing files within the ShareFile website, I am waiting upwards of 15-20 seconds for the page to load once a link to another folder is clicked.

Anyone else have this issue? I am on a 40Mbps DSL connection.
Photo of Daniel


  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 4
Photo of Pavla


  • 5 Posts
  • 1 Reply Like
Same here on a 100Mbps symmetrical connection. I was looking at our web filter as the cause, but we have an exception for *sharefile* so that shouldn't be an issue.
Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
Please see our status page here: http://status.sharefile.com/ for updates on any issues or problems that you may experience with the application. Currently, our Engineers are investigating the issue with latency.

Feel free to sign up for notifications when that page is updated.

If you have any other questions let me know and I would be happy to help.
Photo of Tim


  • 3 Posts
  • 1 Reply Like

We have been with your service for 10 months after switching from Dropbox. ShareFile started out slower than your competitors & the latency has gotten worse. It's has been 3 months since your statement, "our Engineers are investigating the issue with latency". If anything we are slower NOT faster since that time.  When will Citrix / ShareFile commit to fixing this?

It's not a problem with our internet connection speeds. We went from 5Mbps ADSL to 10/10 Mbps to 20/20 Mbps fiber with the ShareFile access times increasing NOT decreasing. The above customers of yours have up to 100Mbps speeds with the same problem. We have continuously receives complaints from our mobile devices users such as, "it use to be slow not it's real bad".  

Your link to your status pages is of no value regarding this issue scince it's not a problems with a temporary outage but appears to be a deficiency with ShareFile's infrastructure.

Every Friday in our production meeting we use project ShareFile on a screen in front of our management & feild leads. It has never been fast but in recent weeks has become embarrassing slow or unusable for our meetings.  Again, when will Citrix / ShareFile commit to fixing the very slow access times?

PS -  I'm not a single user I represent 50 users.
Photo of Justin Wall

Justin Wall

  • 143 Posts
  • 10 Reply Likes

I apologize for the latency issues you have been experiencing over the past 10 months. Our Development and Operations teams are constantly looking into ways to reduce latency across the board. Latency has been the highest priority. Within the past 24 hours, we have made improvements to our databases surrounding recent latency issues and I am confident that moving forward, access will become more stable for you.

Again, I apologize for the inconvenience and please let me know if you continue to have latency issues so that I may get your specific case in front of our engineers.