'You sent a message containing ShareFile attachments' spam

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  • Problem
  • Updated 3 weeks ago
An Outlook user keeps experiencing a pop up box stating 'You sent a message containing ShareFile attachments', with an option to Revoke Access on the right. This happens after she sends or opens a message with a ShareFile link somewhere in the history.
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christian

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  • not high priority, but I have no idea on this one

Posted 3 weeks ago

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Photo of Douglas Goodman

Douglas Goodman, Employee

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Hi Christian - Thanks for reporting the issue. This is a known problem with Outlook. We're investigating a fix for it, but in the mean time, please try the following:

In Outlook, visit File > Options > General > select “Optimize for compatibility” and restart Outlook.

That should fix the problem. This option may be missing from some versions of Outlook. Unfortunately we're not sure why that is.

Thanks,
Doug