'You sent a message containing ShareFile attachments' spam

  • 1
  • Problem
  • Updated 2 years ago
An Outlook user keeps experiencing a pop up box stating 'You sent a message containing ShareFile attachments', with an option to Revoke Access on the right. This happens after she sends or opens a message with a ShareFile link somewhere in the history.
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  • not high priority, but I have no idea on this one

Posted 2 years ago

  • 1
Photo of Douglas Goodman

Douglas Goodman, Sr. Software Engineer

  • 118 Posts
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Hi Christian - Thanks for reporting the issue. This is a known problem with Outlook. We're investigating a fix for it, but in the mean time, please try the following:

In Outlook, visit File > Options > General > select “Optimize for compatibility” and restart Outlook.

That should fix the problem. This option may be missing from some versions of Outlook. Unfortunately we're not sure why that is.

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Chad Mohr

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any update, we use office365 outlook 2016 optimaize for compatibility is not available.
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Anthony Price, Technical Program Manager

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Hey everyone,

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

In case you hadn't seen, we released Citrix Files for Outlook v6.2 yesterday and we recommend updating to the latest version.