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Conversations

Conversations 1 - 20 of 1416
Photo of Christopher Akina
Users complaining about the Upload Location setting unknowingly reverting to File Box without notification.
The setting found in Citrix Files for Outlook > Options > Requesting Files > Upload Location, seems to revert to the File Box, maybe with...
  • 1 me too
  • 3 replies
  • Problem
Photo of Greg Francis
"Attach File" doesn't work and Citrix icon in Outlook is gray
A configuration on our newest computers is Outlook 2010 on Windows 10 (1803) and Citrix for Outlook 6.2.10.0.This configuration works for...
  • 1 me too
  • 0 replies
  • Problem
Photo of Alex D
I can't copy a folder to a drive, with error code 0x8007054F
Hi, I am running Citrix Files version 4.3.109.0 on a Windows 7 PC.I have a folder in my Personal Folder titled Folder1. I have a subfold...
  • 1 me too
  • 0 replies
  • Problem
Photo of Christoph Link
Error while connection to ICAP AV server
Hi, integrating our StorageZone Controller 5.3 with ICAP RFC-conform Sophos SAVDI does not work. Each time a file has to be scanned there...
  • 1 me too
  • 1 reply
  • Problem
Photo of Daniel Dunn
Reports taking 24 hours to run
Hi, when we run admin reports they are now taking 12-24 hours to run!After we run the report it says that the report is pending and is st...
  • 1 me too
  • 0 replies
  • Problem
Photo of Joshua Hudson
Browser Out of Date when Signing into Outlook PlugIn
We are using the Sharefile plugin, version 5.3.1663.0 with Outlook 2016, Version 1808 Build 10730.20102.  I have a portion of my users re...
  • 2 me toos
  • 12 replies
  • Problem
Photo of Renato Dattilo
Browser out of date
2 users in my organization are experiencing this issue with the outlook add-in. Sharefile is greyed out - if you click on the icon for op...
  • 5 me toos
  • 20 replies
  • Problem
Photo of Fabrizio Marchianò
Citrix Files script error on logon
Cannot logon on Citrix Files. Error script appear. Solution: reset Internet Explorer to default settings
  • 1 me too
  • 0 replies
  • Problem
Photo of Alex D
In my file explorer, the S: drive shows a limit of 100 GB but my plan is for unlimited storage.
I am running Windows 7 Professional and Citrix Files version 4.3.106.0. I also have beta features enabled.  In my File Explorer, I see t...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ronica Brown
What is the usual wait time for sharefile customer support?
Do I always have a wait an hour for someone that can't fix a problem
  • 1 me too
  • 6 replies
  • Problem
Photo of Renato Dattilo
Email Notifications
Employee's are not receiving email notifications. No emails for any upload activity through the portal  No emails from 'request files' f...
  • 3 me toos
  • 7 replies
  • Problem
Photo of Muhammed Niyas
500 Internal Server Error while fetching item
Hi,We got following error while fetching the item by Path using ShareFile API : The remote server returned an error: (500) Internal Serv...
  • 1 me too
  • 0 replies
  • Problem
Photo of Adam Smith
Error Code: 102-B Download Link Expired
A user is getting this message when following a newly created link that is set to never expire. I can access the linked files without pro...
  • 1 me too
  • 4 replies
  • Problem
Photo of robertm
password reset URL links initiated through API getting unauthorized 403 error
(this isn't about the mandatory password resets)I am testing initiating a password reset email through the APISend-SfRequest $sfClient -M...
  • 1 me too
  • 1 reply
  • Problem
Photo of Raymond Medina
Error creating new client in ShareFile
An error appears while creating a new client in Citrix ShareFile. Attached is the error: " Please help. Raymond Medina
  • 1 me too
  • 0 replies
  • Problem
Photo of Michelle Holmes
Email notifications are not working
None of our staff is receiving email notifications -we use the Outlook plug-in. In addition, when we log into our Sharefile Account there...
  • 2 me toos
  • 0 replies
  • Problem
Photo of Ravi Parikh
Is there a way to control the number of emails we sent our when a document is signed?
 We use the embedded API in rightsignature and our users get 3 emails. 1 to sign the document even though they already signed it in the e...
  • 1 me too
  • 0 replies
  • Problem
Photo of miles
Drive Mapper v 4.3.106
This version stop letting us save DWG files or do not support this type of files that our company uses a lot. When can we get a new vers...
  • 1 me too
  • 3 replies
  • Problem
Photo of Guillaume Serton
Why the remote wipe is so slow
Hi,  I have tested the remote wipe and I'm not happy whith this feature as it's very slow to remote wipe a device (Windows) it took almo...
  • 1 me too
  • 0 replies
  • Problem
Photo of John Silman
ShareFile in China
Hi, since the mass-reset earlier this week a lot of our suppliers in China are now completely unable to access the ShareFile website, the...
  • 2 me toos
  • 2 replies
  • Problem