RightSignature API...Sending Request is not sending the file to be signed
I have sent several RightSignature Sending Requests which have not sent out documents for signature.The three step process (notify of fil...
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"error"=>"Documents Name is required."
POST /public/v1/reusable_templates/fcc2517e-c596-4d91-9f59-112a292eb643/send_documentreturns {"error"=>"Documents Name is required."}with...
Invalid Token error when using the signed_pdf_url value in an iFrame
We use an iframe in our application to allow our users to see their signed documents within our application. When we try to display the ...
Invalid username or password while using password flow and 2FA
Recently our company deployed a script to perform database backups into Sharefile. That script uses a generated app-specific password tha...
Date Format
Hello, There is an issue with date format in completed PDFs. Example is https://secure.rightsignature.com/documents/d100d556-69ae-4fea-a...
Trash Document
In the classic Right Signature version, there was a API call to trash the document but I couldn't find one in the new version. Do we have...
RightSignature Webhook
For Step 4 below, How can we setup Webhooks? I could not find any documentation for this on https://api.rightsignature.com/documentation/...
An unexpected error occurred while deleting this key.
I would like to delete an API key that I need not. However I can not delete it And message that "An unexpected error occurred while delet...
Serious Issues with Search - Web or API
Citrix ShareFile Search currently does not work for us. It has been inconsistent and now when doing search by "Folder" > "Content Type" ...
Text Tags box being shifted down
Hello, I am having an issue with the text tag boxes for the signature boxes. In the attachment below, I've changed the text to red so y...
How to insert "text tag" or "text anchor" in a document (context needed).
The limited documentation at https://api.rightsignature.com/documentation/document_workflows indicates that one needs to "use text anchor...
Okta Push Groups
I have enabled the API function within Okta for Sharefile, and it tests successfully. However, when I set a group to push, Okta shows t...
Citrix Files for Mac authentication error on personal folders only
Citrix Files for Mac authenticates but then displays the error If I cancel, I have full access to my shared folders but no access to my ...
User Management Tool On-Prem FW Rules for Scheduled Task
We need to submit FW rules to allow traffic to ShareFile but
just for the UMT tool and Sync Scripts. The Scheduled Tasks are per user
...
ZoneUnavailable after performing Sharefile update
We have just performed an SSL update as per the request from Sharefile, but now we cannot access the API when trying to upload files. We...
API to get html url and content of documents in sharefile
Is there a way to get a html link for sharefile documents through the sharefile API? Also is there any API to get the contents of the doc...
Is there a way to modify retention period of existing folders for the entire account?
Hey guys I'm wondering if there are any Powershell scripts/ sequence of API calls available out there for us to retrieve all folder IDs ...
Periodic authentication error popup that I can't close
Every now and then I get a popup for an "Authentication Error" from Sharefile, I think it is when I connect and disconnect from my compan...
"The client application is not approved"
A simple "me" call to the API indicates the client application is not approved. What am I missing (as if there were any real documentati...
Ability to redirect user to a custom url after contract is signed
Hi,I am trying to migrate our API integrations from RS3 to RS4. I want to embed the generated contract in one of our applications but the...
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