Sharefile performance is SLOW
I've seen a lot of posts regarding the latency on the sharefile portal but have not yet seen any resolutions. Has anyone gotten this fix...
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403 - Forbidden: Access is denied
My work has an API setup that has worked without issues. All of a sudden one user who has the same permissions and a proper Auth token is...
Linked Sharefile folders no longer accessible in Teams
We
have ShareFile folders linked to different channels in MS Teams. Today they are
not opening, and when trying to open a file we get t...
No longer seeing thumbnails
Our customers have brought to our attention that they no longer see thumbnails for ordinary .jpg files. Any idea what is causing this?
Thumbnail not found: Item does not have a Preview
We have started receiving the following error from the API when trying to generate thumbnails of uploaded images:Thumbnail not found: Ite...
Outlook plugin version 6.4 does not activate in Outlook 2016 version 1808
When I install the ShareFile plugin for Outlook the install finishes without any errors but when I open Outlook the plugin does not show....
Authenticating API with SSO
I am trying to make a C# console app (using the .NET SDK provided you) to automatically upload some data to ShareFile quarterly. My compa...
Webhook Signature Key generation page not working
I'm trying to generate a primary signature key here - https://api.sharefile.com/rest/webhooks/signatures.aspx to validate the notificatio...
Hello, I would like to know, How can I send a document with a group of checkbox? Like to select Yes or No
I can send a document to sign, with the text tags from this post http://www.globiflow.com/help/using-rightsignature-text-tags.php, but I ...
API CAll https://account.sf-api.com/sf/v3/Accounts/Preferences?$select=TrustedDomains returns 500 Internal Server Error
I am trying to add a domain to the TrustedDomains using the below api.I have replaced the account with our subdomain in the below api url...
Calendar Sharing
Is there a way to share our calendar with another outside of organization using Sharefile functionality? I have the plugin recently adde...
No more than 50 characters
https://support.citrix.com/article/CTX240122 states "No more than 50 characters." What is the reason for requiring a maximum password len...
ShareFile password reset page does not properly state password requirements
When a user follows the "Forgot Password" process, they are emailed a link to set a new password at https://riverview.sharefile.com/Authe...
Creating a community.sharefilesupport.com account my password is rejected
When users visit https://community.sharefilesupport.com/# for the first time and select Register, the are presented the option to "Create...
Restrict share option to particular folders
It is possible to restrict employees of sharing particular folders.Lets say our HR-Manager accidently shared the hole HR-Folder with othe...
Changing language on Encrypted Email Service message
The message that is received by a recipient of an encrypted email (right below the View Encrypted Message button) says "Check your email ...
view only option Outlook plugin
Does anybody know if it is possible configure the 'view online only' option within the Sharefile plugin for Outlook. In order to provide ...
Citrix Files for Outlook has fired an Exception
Every time a user opens outlook they get a 'citrix file for outlook' has fired an exception. It seems to do with the malone.dll. I've u...
Prevent Citrix Files Update Alert with GPO
We are using Citrix Files for Windows in our customer's environment. There is a new update for Citrix Files and this update alert appears...
Citrix Files for Gmail shows up in the toolbar but not in the Compose new email window.
I have a machine in my office which the extension shows in the toolbar of Chrome but not in the Compose New Email window. Please help.
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